Last week saw Ofcom release quarterly figures going back to 2012 that detail the amount of complaints received about specific mobile phone network operators.
Three making great progress
The main finding from the statistics was that the Three network had received the fewest customer complaints in Q1 2014 of all the mobile networks. Three managed to topple O2 which had been ranked as the network with the fewest complaints for the last 13 consecutive quarters.
The performance of Three is made even more noteworthy by the fact that in Q1 2012 they were the network that received the most complaints – over three times as many as O2. Obviously this shows that Three have taken great steps in customer satisfaction and the quality of their network in a very short space of time.
Consistently the three operators that had the fewest number of customer complaints were Thee, O2 and Vodafone in that order. In fact each of the networks were below the industry average number of complaints which currently stands at 0.07 per 1,000 customers.
EE showing high levels of customer complaints
The network with the highest number of customer complaints was consistently EE. The last 7 consecutive quarters have shown EE to have the most customer complaints of any UK mobile network. The last recorded quarter (Q1 2014) showed EE to have 0.12 complaints per 1,000 customers. It should be noted that the EE figures show a consolidated figure that includes EE, T-Mobile and Orange, but this should not justify their number of complaints being nearly double the industry average.
Virgin Mobile were the final network to be scored and they too were above the industry average in terms of complaints.